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Ways to Bank

Mobile App

Mobile Banking whenever and wherever you are

Manage your money from the palm of your hand - our mobile app is secure and easy to use, giving you all the tools you need to manage your money on the go, with instant 24/7 access to your accounts.

Download the app

Find out what all the fuss is about and download the app today.

Download the app

Find out what all the fuss is about. Download the app today.

Download the app

Find out what all the fuss is about. Download the app today.

What can I do in the app?

Overview

Logging in couldn't be easier

Log in quickly with fingerprint or FaceID

See all your accounts in one place

View your balance, transaction history and pending transactions

Make the app your own

Personalise your welcome message, account names and savings goals

Payments

Move money between your own accounts

Pay bills, friends or family, quickly and easily

Pay a contact using just their mobile number

Security

Security is at the heart of all of our services, including our mobile banking app.

Support

Support when you need it most

Use the app to send us a message at any time - we'll get back to you within 1 hour (Monday to Friday 9am-5pm). We'll also send you an SMS to let you know that we've responded.

Other features

Tell us about your travel plans

Withdraw cash without your debit card

Find your nearest branch or cash machine

Lock and unlock your debit or credit card

Apply for new or additional accounts

Register and start mobile banking in 4 easy steps

You can now sign up for Online Banking, Telephone banking and our Mobile app, all in one go!

  1. 01

    Download the app from an official app store

    Our App is available for free on iOS and Android. Go to the official app store for your device and search ‘NatWest International’.

  2. 02

    Read and accept terms and conditions

    After you've read and accepted the app's terms and conditions; enter your customer number and the required characters from your PIN and Password.

    Your Customer Number is the ten digit number beginning with your date of birth that you use to log into Online Banking.

    If you don't use Online Banking or you don't know your Customer Number, tap 'What's my Customer Number?' and follow the on-screen prompts to register for Online Banking.

  3. 03

    Confirm your mobile number

    We'll send you a text with an activation code to the mobile number we hold for you.  Enter your activation code to continue. You can also request a code in the post, which will take a little longer.

  4. 04

    Create your passcode

    Once you create your passcode, you'll need it every time you want to use the app. It should be between 5 and 8 characters long. Choose a passcode that you can remember without having to write it down and don't share it with anyone else.

    That’s it – you’re ready to start Mobile App banking!

Our Secure Banking Promise

Whether you’re banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra security protection

For more tips on staying secure, visit our Security Centre.

Common questions about our mobile app

Need a little help getting registered?

Complete our call back form

A member of our team will be in touch to talk you through how to register.

Chat to us

Use our online chat service where we'll guide you through getting started.

Something else we can help you with today?