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How can we help you?

Contact us

Chat to us online

Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.

To chat with Cora, select 'Need Help?' at the bottom right-hand side of most webpages.

Other ways to contact us

Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.

Get help in an emergency

Book a video banking appointment

You can use your phone, tablet or computer to have a video chat with one of our team from your local branch for the following services:

  • A Financial Health Check
  • Digital drop-in session with one of our TechXperts
  • A general enquiry about your account

Video Banking is available during branch opening hours subject to staff availability. Internet connection and video capable device required. Video Banking calls may be recorded.

How are we doing?

Need to make a complaint?

Tell us, so we can put it right

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.

Received great service from us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.

Something else we can help you with today?