Helping you resolve debit card payment issues
Debit card retail dispute investigations for NatWest International customers are managed by National Westminster Bank Plc.
We’ve got you covered
Here you’ll find support to help resolve common issues with debit card transactions including details on how to dispute a transaction.
How can we help you?
Replacement debit card
We are always focussed on protecting your account from fraud. Occasionally we might send you a new debit card to ensure your account remains safe and secure.
Don’t recognise a payment on your statement?
If you don’t recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect. For example, if you bought something from Argos, it could appear on your statement as 'Home Retail Group'.
Protecting your card when shopping online
Verified by Visa and MasterCard SecureCode helps protect your card against unauthorised use when you shop online by requesting a One Time Passcode on certain transactions.