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Accessibility

Making our services available to everyone

Services to help you

With your consent we can record details of your disability and your preferred method of contact. This information is used to ensure that we tailor our services and communicate with you in a way that suits you best.

Contact your branch and let us know how we can help, or if you use Online Banking, you can use our Banking My Way service.

Making things a little easier

Banking My Way

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.

You can record this through Online Banking or with our colleagues in branches or telephony teams.