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Accessibility

Making our services available to everyone

Banking that's accessible to everyone

We're committed to providing excellent service to everyone. We recognise that our customers have a range of needs and we're working with various groups to make sure that our services and products are completely accessible.

Accessibility statement

The NatWest International website has been designed and tested in accordance with the latest version of the Web Content Accessibility Guidelines at Level AA.

Find out how we're making our website accessible with features such as:

Support settings to change colours and contrast levels

Support keyboard navigation and speech recognition software

Provide alternative text, logical headings and descriptive links

Clear navigation with labelled fields and a logical tab sequence
Accessibility statement Open in new window

Banking My Way

Banking My Way is our free service to support you in making banking easier online and when you interact with us.

You can record information about the support or adjustments you need using the app, online banking or with our team in branch or over the phone.

Start using Banking My Way Open in new window

Branch accessibility

We've been improving our branches to make access easier for everyone. We assess our branches' physical accessibility and look for improvement opportunities as part of future refurbishment schemes.

Features in branch to support you

Where possible, all of our new and refurbished branches have been designed with the following features:

  • Automatic or power assisted doors
  • Layout and signage designed with suitable colour contrast to assist our partially sighted customers
  • Hearing induction loops

We have hearing induction loops in all of our branches, in addition to providing fixed loops on some of our counter positions.

Information Message
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Cash machines

We've made adjustments to our cash machines to help make banking easier.

Wheelchair height

Where possible, our newer cash machines have been installed at a height suitable for wheelchair access.

See our cash machine locations

Audible tone prompts

All of our cash machines have audible tone prompts after each key depression. The keyboards on our new cash machines also have the following features:

  • Raised dot on number 5.
  • Coloured keys for entry and error.
  • A depression in the middle of each key, making it easier to press.

 

Talking ATMs (TATMs)

We've introduced Talking ATMs (TATMs). Anyone can use this functionality, and it's designed to help visually impaired customers use ATMs safely and securely. 

  • you need a set of ear phones to use TATMs which you plug into the ATM.  
  • to activate the audio functionality press the number 5. 
  • you can check your balance, take out cash, get a mini statement or emergency cash.

Helpful tools, services and ways to contact us

Accessible statements

We offer accessible statements and correspondence in different formats, free of charge. Choose from Braille, large print, coloured paper, or audio CD statements.

You can speak to a member of staff in branch to request any of these services.
Information Message

Rubber signature stamp

We offer a rubber stamp free of charge which can replicate your actual signature or printed initial and surname.

You can speak to a member of staff in branch to request any of these services.

Information Message

Relay UK

Relay UK is a free service to help deaf people and those who are speech impaired to communicate over the phone.

 

Dial 18001 in front of the number that you want to call and you will be connected to an operator.

When dialling Relay UK from abroad you need to dial a different number.        

Find out how to use Relay UK from abroad (opens in external site).

Information Message

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SignVideo

SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.

SignVideo is available Monday to Friday, 8am to 8pm, and Saturdays, 8am to 2pm.

Information Message

SignVideo Open in new window

Our accessible debit card

We provide all our personal and premier customers with an accessible debit card. It’s been specially designed to be easier to use and features:

  • a notch carved out of the side of the card, to help you work out which way round to insert your card into a cash machine or card reader.
  • a series of raised dots or lines, so you’ll know which card is your NatWest International card.
  • telephone numbers on the back of the card are 50% larger to make reading easier.
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Something else we can help you with?