We've been improving our branches to make access easier for everyone. We assess our branches' physical accessibility and look for improvement opportunities as part of future refurbishment schemes. Where possible, all of our new and refurbished branches have been designed with the following features:
- Automatic or power assisted doors
- Layout and signage designed with suitable colour contrast to assist our partially sighted customers
Hearing induction loops
We have hearing induction loops in all of our branches, in addition to providing fixed loops on some of our counter positions.