Contact us
A full list of our contact details to help you find the right person to speak to.
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Support Centre
How can we help?
Report fraud
Our 24/7 fraud support service and retailer list to review your transactions.
Bereavement support
Our bereavement service guide to help you manage things as smoothly as possible.
Financial difficulties
Here to support you if you’re experiencing financial difficulty or concerned about your finances.
Accessibility
We're working to make our services accessible to everyone to make your banking more convenient.
Useful forms
A list of forms to help you make a payment, update your address or change your personal details.
Service status
You can use this page to see when we'll be making updates to our services. You can also check if any of our services are experiencing issues.
Spotting common scams
We've pulled together a list of common scams; including what they're called, what they are and ways to keep yourself safe from them.
Secure banking promise
Whether you’re banking online or using our Mobile Banking app, rest assured we put your safety and security first with our Secure Banking Promise.
Anti-malware protection
We've partnered with Malwarebytes to offer a free licence for Malwarebytes Premium; a cybersecurity detection and protection app for your devices.
Give your feedback
We're here to listen to your feedback - whether that's to say we've done something well or to bring something to our attention to improve on.
Our mobile banking app is secure and easy to use
Manage your day to day banking and stay in control of your money, all from the palm of your hand.
Resolve a debit card payment dispute
We’ve created an online card payment dispute form to help you resolve debit card payment issues.
Creating an online savings goal
Our savings goal tool can help you understand how much you need to save to progress towards your goal.
Closing your account with us
Want to close an account you don't use or looking to move your account to another bank? Our online form makes it simple to start the process.
Support using your debit card
From your debit card features to ordering a replacement or letting us know you're using it abroad, a one-stop shop for debit card support.
Your new Debit Mastercard
We’re switching our debit cards over from Visa to Mastercard. Don't worry, your account will remain the same and will work in the same way as your old one.
Your replacement card will be made from 86% recycled plastic.
Need additional support?
Do you need additional support with banking because of a disability, a health condition or as your circumstances have changed? Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier for you.
Travel and international payments
Whether you're going on holiday or travelling on business you can find information about currency, using your card abroad and sending or receiving money internationally here.