Dealing with bereavement

We're here to help

Let us know about your bereavement

The best way to let us know about a bereavement is to call our Bereavement Team who will be able to help you through this difficult time. You can contact the team by calling:

  1. Jersey

    Call us on 01534 282195

    If you're abroad, please call +44 1534 282195

  2. Guernsey

    Call us on 01481 708423

    If you're abroad, please call +44 1481 708423

  3. Isle of Man

    Call us on 01624 637023

    If you're abroad, please call +44 1624 637023

  4. Gibraltar

    Call us on 200 14310

    If you're abroad, please call 00350 200 14310

Alternatively, you can contact the team by email or post

Sending documents to us?

If you are sending us any documents, please include your contact details and send them to:

NatWest International
PO Box 11
16 Library Place
St Helier
Jersey, JE4 8NH

Our bereavement services

Our guide to dealing with bereavement

To help you manage things as smoothly and easily as possible at this difficult time.

  1. 01

    Obtain a death certificate or the local equivalent

    If the death was expected, the GP will issue a death certificate stating the cause of death. If the death was unexpected, the GP may need to report the death to the local coroner and it may take longer for the death certificate (or a coroner’s report) to be issued.

    You’ll need a death certificate to register the death, but you may be able to get an interim certificate from the coroner.

  2. 02

    Register the death

    Legally, a death needs to be registered within 5 days in Jersey, Guernsey and Isle of Man and within 8 working days in Gibraltar though this may be different if the local coroner is investigating it. A local funeral director will also be able to help you.

    More information is available by visiting the government website for the relevant jurisdiction:

  3. 03

    Find the paperwork

    The person may have included details about the type of funeral they wanted in their will, and it may also tell you if they’ve made any arrangements to pay for it.  It may be with a lawyer, or a family member might know where it is.

    If there’s no will

    This is called ‘dying intestate’ and means that the deceased’s estate is likely to take longer to be wound up.

    If there's anything complex in the deceased’s financial, business or family affairs, it’s best to take advice from a lawyer experienced in probate law.

    Find a lawyer in your local juridiction


  4. 04

    Arrange the funeral

    You can start arranging the funeral straight away. Most people pay a funeral director to organise it, however you can do it yourself. If using a funeral director, you should get more than one quote to compare prices, as they will vary.

    For those on low incomes, you could apply to your local authorities who may provide help towards paying for the funeral.

  5. 05

    Tell organisations that need to know

    Contact the deceased's bank, mortgage lender or landlord, insurance companies, pension provider and utility companies as soon as possible. It’s also a good idea to redirect any post by contacting your local mail provider.

Managing money when someone passes away

The Money Advice Service can help you learn how to deal with money after a death. Please note that some information may vary according to your jurisdiction.