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Dealing with bereavement

We're here to help

Our bereavement services

Our guide to dealing with bereavement

To help you manage things as smoothly and easily as possible at this difficult time.

  1. 01

    Obtain a death certificate or the local equivalent

    If the death was expected, the GP will issue a death certificate stating the cause of death. If the death was unexpected, the GP may need to report the death to the local coroner and it may take longer for the death certificate (or a coroner’s report) to be issued.

    You’ll need a death certificate to register the death, but you may be able to get an interim certificate from the coroner.

  2. 02

    Register the death

    Legally, a death needs to be registered within 5 days in Jersey, Guernsey and Isle of Man and within 8 working days in Gibraltar though this may be different if the local coroner is investigating it. A local funeral director will also be able to help you.

    More information is available by visiting the government website for the relevant jurisdiction:

  3. 03

    Find the paperwork

    The person may have included details about the type of funeral they wanted in their will, and it may also tell you if they’ve made any arrangements to pay for it.  It may be with a lawyer, or a family member might know where it is.

    If there’s no will

    This is called ‘dying intestate’ and means that the deceased’s estate is likely to take longer to be wound up.

    If there's anything complex in the deceased’s financial, business or family affairs, it’s best to take advice from a lawyer experienced in probate law.

    Find a lawyer in your local jurisdiction

     

  4. 04

    Arrange the funeral

    You can start arranging the funeral straight away. Most people pay a funeral director to organise it, however you can do it yourself. If using a funeral director, you should get more than one quote to compare prices, as they will vary.

    For those on low incomes, you could apply to your local authorities who may provide help towards paying for the funeral.

  5. 05

    Tell organisations that need to know

    Contact the deceased's bank, mortgage lender or landlord, insurance companies, pension provider and utility companies as soon as possible. It’s also a good idea to redirect any post by contacting your local mail provider.

Notify us of a bereavement

The best way to let us know about a bereavement is to fill in our online form however you can also contact our Bereavement Team by phone, post or email.

How would you prefer to notify us
Using our online form is the quickest way to let us now
Notify us Online
In which Jurisdiction did the Deceased hold accounts with NatWest International?

Notify us Online

Before you start to fill out the form, you will need to have the following details handy in advance.

  • Your full name, address and contact telephone number
  • Your sort code and account number (if you hold an account with us)
  • The full name and address of the deceased
  • The sort code and account number of the deceased
  • The Date of Death

If applying for Grant of Probate we would also require some details about who is obtaining the Grant of Probate which may include:

  • The full name and address of the Administrator/Executor
  • Administrator/Executor’s Relationship to the Deceased
  • The sort code and account number of the Administrator/Executor (if they hold an account with us)
  • Name of the Advocate / Solicitor or Firm

Once we have received the completed online form, one of our Bereavement Team will be in touch with you to explain the next steps.

Notify us by Online

Before you start to fill out the form, you will need to have the following details handy in advance.

  • Your full name, address and contact telephone number
  • Your sort code and account number (if you hold an account with us)
  • The full name and address of the deceased
  • The sort code and account number of the deceased
  • The Date of Death

If applying for Grant of Probate we would also require some details about who is obtaining the Grant of Probate which may include:

  • The full name and address of the Administrator/Executor
  • Administrator/Executor’s Relationship to the Deceased
  • The sort code and account number of the Administrator/Executor (if they hold an account with us)
  • Name of the Advocate / Solicitor or Firm

Once we have received the completed online form, one of our Bereavement Team will be in touch with you to explain the next steps.

Notify us by Online

Before you start to fill out the form, you will need to have the following details handy in advance.

  • Your full name, address and contact telephone number
  • Your sort code and account number (if you hold an account with us)
  • The full name and address of the deceased
  • The sort code and account number of the deceased
  • The Date of Death

If applying for Grant of Probate we would also require some details about who is obtaining the Grant of Probate which may include:

  • The full name and address of the Administrator/Executor
  • Administrator/Executor’s Relationship to the Deceased
  • The sort code and account number of the Administrator/Executor (if they hold an account with us)
  • Name of the Advocate / Solicitor or Firm

Once we have received the completed online form, one of our Bereavement Team will be in touch with you to explain the next steps.

Notify us by Online

Before you start to fill out the form, you will need to have the following details handy in advance.

  • Your full name, address and contact telephone number
  • Your sort code and account number (if you hold an account with us)
  • The full name and address of the deceased
  • The sort code and account number of the deceased
  • The Date of Death

If applying for Grant of Probate we would also require some details about who is obtaining the Grant of Probate which may include:

  • The full name and address of the Administrator/Executor
  • Administrator/Executor’s Relationship to the Deceased
  • The sort code and account number of the Administrator/Executor (if they hold an account with us)
  • Name of the Advocate / Solicitor or Firm

Once we have received the completed online form, one of our Bereavement Team will be in touch with you to explain the next steps.

Please choose the method of notification you prefer
Notify us by Telephone
Where did the deceased reside?

Notify us by Telephone

Jersey

Call us on 01534 282195

If you're abroad, please call +44 1534 282195

Notify us by Telephone

Guernsey

Call us on 01481 708423

If you're abroad, please call +44 1481 708423

Notify us by Telephone

Isle of Man

Call us on 01642 637023

If you're abroad, please call +44 1642 637023

Notify us by Telephone

Gibraltar

Call us on 200 14310

If you're abroad, please call 00350 200 14310

Notify us by email

To notify us of a bereavement by email, contact us at the following address:

bereavementteam@natwestint.com

Notify us by Post

To notify us of a bereavement by post, please send a letter to:

NatWest International
PO Box 11
16 Library Place
St Helier
Jersey, JE4 8NH

You can include any supporting documents such as a copy of the death certificate or the grant of probate.

Managing money when someone passes away

The Money Advice Service can help you learn how to deal with money after a death. Please note that some information may vary according to your jurisdiction.