Existing customers

Manage your account

Using your account

My account

Check your balance

Keep track of your balance using our mobile app or online banking.

Update your personal details

Details on how to update your address, mobile number or email address.

View your statement

You can access your bank statements online as a PDF file using online banking.

Debit cards

Activate your debit card

Details for new and existing customers on how to activate your debit card.

Freeze your debit card

You can freeze your debit card to stop it being used, giving you time to search for it.

Report your card lost or stolen

Think you've lost your debit card or it's been stolen? Freeze the card and let us know.

Making payments

Make a payment or transfer

Details on how to make a payment or transfer using our mobile app or online banking.

International payments

Making an international payment using the mobile app, online banking or in branch.

Manage regular payments

Details on how to manage your direct debits and standing orders.

Payment limits

Managing your daily payment limits

To provide you with extra protection against fraud and scams, you can manage your daily payment limits to suit your needs.

Set your contactless payment limit

Your contactless limit is normally set at £100, but you can choose a lower limit between £5 and £100.

Our digital services

App available to customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.

Online banking available to customers aged 11+ with a NatWest International account.

Our mobile app

Manage your money from the palm of your hand.

Our mobile app is secure and easy to use, giving you the tools you need to manage your money on the go, with 24/7 access to your accounts.

Online banking

Everyday banking from the comfort of your home.

Make transfers or payments, go paperless, view and download statements, manage your text alerts and more.

Chat to Cora

Cora, our digital assistant, is available 24/7 to help answer your questions.

To chat with Cora, select 'Chat to Cora' at the bottom right-hand side of most webpages.

Support when you need it

Are you worried about fraud, scams or a suspicious transaction? We've outlined the steps you can take to:

  • report fraud or suspicious activity on your bank account
  • raise a dispute regarding a debit card transaction