Support with your mortgage application
To apply for a mortgage with us you must be 18+ and resident in the Channel Islands, Gibraltar or the Isle of Man.
Your home or property may be repossessed if you do not keep up repayments on your mortgage.
5 stages to submitting a mortgage application
Mortgage help and support
Take advantage of our mortgage resources which are here to help you better understand the process, the terms, and our available products.
The info you'll need when submitting your application
Supporting and guidance documents
- Proof of income (PDF, 557 KB)
- Proof of address (PDF, 165 KB)
- Proof of identity (PDF, 141 KB)
- Evidence of deposit (PDF, 373 KB)
- How to certify a document (PDF, 39 KB)
- How to certify a passport (PDF, 106 KB)
- Tax consent form (PDF, 64 KB)
- Employer letter template (PDF, 462 KB)
- Declaration of gift - Source of funds (PDF, 42 KB)
Trouble shooting in our mortgage application portal
Here are a few quick and easy ways that may resolve issues you're experiencing with our online mortgage application portal.
-
01
STEP 1 – Check you're using the correct operating system and browser
Our portal is designed to work on the following devices, operating systems and web browser versions:
Device
Operating system
Web browser version
Windows
Windows 10
Chrome (93)/Edge (92)/ Firefox (91)
Windows
Windows 10
Chrome (92)/Edge (91)/ Firefox (90)
Android
Android 11
Chrome/Firefox/Samsung browser
Android
Android 11
Chrome/Firefox/Samsung browser
iPad
iOS 14 (latest)
Chrome/Safari
iPad
iOS 13 (latest -1)
Chrome/Safari
MacBook
11.5 Big Sur (latest)
Safari (14)/ Chrome (93)
MacBook
10.5 Catalina (latest -1)
Safari (13)/ Edge (92)
iPhone
iOS 14 (latest)
Chrome/Safari
iPhone
iOS 13 (latest -1)
Chrome/Safari
-
02
STEP 2 – Clear your browsing history
If you're running on a supported device, operating system and web browser version, then:
- Clear your browser history
- Restart your device
- Try again
-
03
STEP 3 – Get in touch with your Mortgage Specialist
If the same error is experienced, you'll need to get in touch with your Mortgage Specialist with a description of what is happening.
Please include:
- What you are trying to do
- Your application reference (if there is one)
- The device type you're using
- The operating system installed on your device
- The web browser version you're using
- A screenshot of the whole screen
For example: "I’m trying to Edit the application NWI-00001112 with Chrome V102.0.5005.63/ Desktop Windows 10, however the screen becomes frozen - please see attached screenshot."
Frequently asked questions
Submitting mortgage application documents
Other common questions
Something else we can help with?
Phone your local Mortgage Team
Jersey: 01534 282262
Guernsey: 01481 703809
Isle of Man: 01624 637676
Gibraltar: 350 2001 4477
Our lines are open Monday to Friday 9am – 5pm, excluding bank holidays.
Calls may be recorded.
Email us
If you have not spoken with us before then please email our dedicated team.