Support with your mortgage application

Yes, you can submit multiple applications at one time by creating a new application for each submission.

Yes, you’ll be able to download all the documents required for the application. You can then upload the completed documents in the mortgage application portal rather than submitting by email. 

No, you can upload documents to the portal as you progress through each stage, save your progress and return later when you have all the documents you need.

However, you will not be able to click submit on your application without all of the required documents being uploaded.

Your Mortgage Specialist will be able to see the documents that have been uploaded so far, before you submit your application.

You will be notified of any documents that do not meet our requirements. We will also include the reason for the document not being accepted (e.g. corrupt file, blurry image).

We use HooYu to confirm your identity and you'll be sent a link by your Mortgage Specialist asking you to submit proof of identity.

You can upload digital copies of proof of address into the mortgage application portal, however we will continue to require original certified copies to be sent to us by post or courier. 

Based on your answers to the initial questions in the mortgage application portal you will be given a tailored list of all the documents you need to download, upload and send to us in order to proceed.

As your application progresses through the various stages, you’ll be sent an email notification to alert you and call out any action you’ll need to take.

Timescales for mortgage applications very much depend on the individual application and requirements. You can always check the portal for the current status of your application.

Yes you can send messages to your Mortgage Specialist from within the portal. All messages sent and received will be stored within each application.

Yes, of course.

By introducing this mortgage application portal we want to make submitting applications easier and make communicating with us more convenient. However supporting you is important to us. Your Mortgage Specialist will be happy to continue to support you through your mortgage application on the phone if you wish.

You can log into the portal anytime to see how your application is progressing through the various stages.

When you select an application, on the right-hand side of the screen the section 'Steps Completed so Far' highlights which stage the mortgage application has reached. 

When a particular activity has been completed a tick will appear at the left-hand side of that activity.

You can review our commonly asked mortgage questions.

We do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right. If that happens please tell us so that we can put it right.

How to Complain