How do I report a lost, stolen or damaged debit card?

If you think your debit card has been lost or stolen, you can freeze your card which instantly stops it being used by anybody.

If you're sure the card is lost or stolen, you can advise Cora, our digital assistant:

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Keep your question simple and straight to the point such as 'report card lost' or 'report card stolen'. Cora might ask you a few questions to make sure you get the right answer and may bring in a human colleague to help.

If you prefer, you can advise us by visiting your local branch or calling us on the following numbers:

To report a lost or stolen debit card or cheque book call:

Jersey

01534 282850

From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737

International banking customers

01534 282300

From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours, please call 0370 600 0459 or +44 (0) 1268 500 813 from abroad.