Overlay
Ways to Bank

Alerts service

The Alerts service is available on mobile phones registered with a Channel Islands, UK or Isle of Man mobile phone provider (07 mobile numbers). Currency conversion charge alerts are sent to 07 mobile numbers and international mobile numbers.

Easy banking on the go, with alerts

Our range of push notifications and text alerts allow you to stay up to date with your money and keep track of some changes on your account. Alerts act as a way of giving you enhanced security, as you’ll quickly notice an unexpected transaction on one of your accounts.

What kind of alerts can I set up?

The Alerts service is free of charge, however your network operator may charge for receiving a text alert from us or for you sending a mobile text message to us.

Remember: we’ll never ask for your PIN or Password details by text or email.

Balance alerts

Available as text message or push notification alerts.

Our upper/lower limit balance alerts help you to keep track of when your balance dips below a certain amount or when you receive a large payment.

We’ll check your balance at 6am each day and aim to text you your balance at around 8am the same day or at 10am on the weekend.

Activity alerts

Available as text message or push notification alerts.

Activity Alerts are text messages that let you know when specific activities take place on your account. They allow you to keep track of changes without a branch visit, a call or logging on to online banking.

It’s also a handy way to enhance security on your account as you’ll know if something happens on your account that you weren’t expecting.

We’ll send you an activity alert whenever you:

  • create or amend a payee (individual or company)
  • create or amend a standing order
  • update your address or telephone contact details
  • are issued with a new debit/cash card or PIN

Currency conversion charge alerts

Available as text message or push notification alerts.

We send you a notification to alert you when you use your debit card to undertake purchases and cash withdrawals involving a currency exchange in a European Economic Area (EEA) currency (euro and non-euro). The aim of the SMS message is to give you greater transparency on foreign exchange charges for debit card transactions made in the European Economic Area. 

You will receive a cross border SMS message for only the first debit card transaction made in each EEA currency (euro and non-euro) per calendar month. For example, if you transact in Polish złoty and Hungarian forint in the same calendar month, you will receive a cross border SMS message for only the first transaction made in each currency. 

Set-up or manage your alerts

You can set up and manage your text alerts through the following channels:

Mobile app

  • Log in on your NatWest International mobile app
  • Select the profile menu at the top right
  • Click on 'Settings'
  • Select 'Notification settings'

Online banking

  • Log in to online banking (Don’t use it? Sign up today)
  • Click on 'Alerts' on the navigation menu

Over the phone

  • If you have an eligible account (a sterling current or savings account), you can register or manage Alerts at your local branch or via Telephone banking.
  • To set Alerts up in branch you’ll need to bring your debit card and a form of photo identification (e.g. current passport or current photo driving licence) with you.

Something else we can help you with today?