If you're experiencing financial abuse, or you're worried about someone who is, please know you're not alone. We're here to listen and help.
Our colleagues are trained to provide support with care and understanding. They'll listen, treat you with respect, and work with you to find solutions that fit your circumstances.
If it's safe for you to do so, please talk to us about what's happening. We'll do everything we can to support you and can also put you in touch with organisations that may be able to help.
Making contact safer
We know that making or receiving phone calls isn't always safe. If you have any concerns, let us know. We can agree safer ways to contact you, such as:
- Arranging a specific time to call.
- Limiting what we discuss during a call.
- Using alternative ways to communicate, where possible.
Your safety and privacy are our priority.
Safe words and phrases
When you complete our call-back request form, you can provide a safe word or phrase. This is something you can say during a call to let us know it's no longer safe to talk, or that someone else may be present. If you use your agreed safe word or phrase, we'll take appropriate action. This could include:
- Changing the subject.
- Ending the call.
- Arranging to contact you at another time in a safer way.
When we may contact you
We may get in touch if we notice activity that could indicate financial abuse, such as:
- Unexplained withdrawals from your account.
- Unusual account activity.
- Unpaid bills.
- An unexplained shortage of money.
- Someone new regularly accompanying you to a branch.
