Referral form

Customer in a vulnerable situation

Your Information

We collect and process various categories of personal and financial information throughout your relationship with us, to allow us to provide our products and services and to run our business. For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Privacy Notice.

We may update this from time to time and we encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Overview

At NatWest International, we’re committed to helping you bank in a way that feels safe, respectful, and right for your individual circumstances.

If you’d like to let us know about any specific needs for yourself, or on behalf of one of our customers, please complete the short form below. This includes support with:

Financial difficulty
Banking My Way
Reporting financial abuse

Make Calls Safer

The referral form includes Make Calls Safer options, designed to give you greater control and reassurance when we contact you.

You can choose to:

Set up a secure password for identification, helping you feel confident that it is the bank calling
Use a safety word if you are ever unable to speak freely or feel that continuing a call could put you at risk

These options are available to support your safety, privacy, and peace of mind. You are always in control of what support you choose to receive.

Your details

Are you a customer, contacting us on behalf of a customer or a member of staff? *

Staff Member Name *

Staff Member Business Area *

How did you receive this information? *

Customer details

What's the name on the NatWest International account? * Please enter the account name, as listed on account statements.

Sort Code *

This form is exclusively for NatWest International customers and we do require the sort code in order for us to find the correct account.

If you're a NatWest UK customer, please visit https://www.natwest.com/support-centre.html for support.

Account Number *

Your contact details

What's your name? * Please enter your full name.

Your Preferred Contact Method: *

Phone number *

What's your preferred time of day for us to contact you? *

Email address *

Make phone calls safer

Would you like us to use a password when we call you? *

Here’s how it keeps you safe

You can ask us to confirm a password when we call you, so you can be sure it's really us before we start talking.

Please enter a password (5 - 30 characters) *

Do you want a safety word to end a call if you can’t talk? *

How it works

If you can’t speak freely during a call, just say your safety word and we’ll stop the conversation straight away.

Please enter your safety word (5 - 30 characters) *

How can we help you?

What do you need help with? *

Please give a brief description of how and why you/the customer is dealing with financial difficulty. * This is so that we can provide the best possible support.

Please give a brief description of how and why you/the customer is the target of financial abuse. * This is so that we can provide the best possible support.

Please give a brief description of how we can help you. *

Are you/the customer happy for this information to be linked to your/their account? *

Yes

Once you've submitted the form, we'll contact you within 5 business days.

Thank you for completing the referral form

Your request has been submitted. Someone from our team will get in touch with you shortly.

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