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Mortgage Brokers

Our secure Mortgage Broker Portal

Our online Mortgage Broker Portal

To make life that little bit easier, and reduce our paper waste, we have an online portal for our panel of mortgage brokers to manage customer applications.

If you've been informed that it's available to you, our secure Mortgage Broker Portal can be used to start and/or manage a new mortgage application.

Key features of our Broker Portal

All in one place

All in one place

Application alerts

Application alerts

Guidance built-in

Guidance built-in

Message online

Message online

Frequently asked questions

Submitting mortgage application documents

Other common questions

Trouble shooting: help with our online broker portal

Here are a few quick and easy ways that can help resolve issues you might be experiencing with our online mortgage broker platform.

  1. 01

    STEP 1 – Check you using the correct operating system & browser

    Our portal is designed to work on the following devices, operating systems and web browser versions:

    Device

    Operating system

    Web browser version

    Windows

    Windows 10

    Chrome (93)/Edge (92)/ Firefox (91)

    Windows

    Windows 10

    Chrome (92)/Edge (91)/ Firefox (90)

    Android

    Android 11

    Chrome/Firefox/Samsung browser

    Android

    Android 11

    Chrome/Firefox/Samsung browser

    iPad

    iOS 14 (latest)

    Chrome/Safari

    iPad

    iOS 13 (latest -1)

    Chrome/Safari

    MacBook

    11.5 Big Sur (latest)

    Safari (14)/ Chrome (93)

    MacBook

    10.5 Catalina (latest -1)

    Safari (13)/ Edge (92)

    iPhone

    iOS 14 (latest)

    Chrome/Safari

    iPhone

    iOS 13 (latest -1)

    Chrome/Safari

  2. 02

    STEP 2 – Clear your browsing history

    If you're running on a supported device, operating system and web browser version, then:

    1. Clear your browser history
    2. Restart your device
    3. Try again
  3. 03

    STEP 3 – Get in touch with your Mortgage Specialist

    If the same error is experienced, you'll need to get in touch with your Mortgage Specialist with a description of what is happening.

    Please include:

    1.  What you are trying to do
    2. The application reference (if there is one)
    3. The device you're using
    4. The operating system installed on your device
    5. The web browser version you're using
    6. A screenshot of the whole screen

    For example: "I’m trying to Edit the application NWI-00001112 with Chrome V102.0.5005.63/ Desktop Windows 10, however the screen becomes frozen - please see attached screenshot."

Need to ask a question?

Phone your local Broker Team

Jersey: 01534 282262

Guernsey: 01481 703809

Isle of Man: 01624 637676

Our lines are open Monday to Friday 9am – 5pm, excluding bank holidays.

Calls may be recorded.

Email us

If you have not spoken with us before then please email our dedicated broker team.

Mortgage Brokers who have been accepted onto our Broker Panel should contact their Mortgage Specialist on their direct email address.

Email our Jersey Broker team

Email our Guernsey Broker team

Email our Isle of Man Broker team