Travel & International

Use a credit card to pay for at least some of the booking, if you live in the UK and the booking value is at least £100. This will ensure the booking is covered under Section 75 of the Consumer Credit Act in the event the booking has not been fulfilled or provided by the company you have booked with.

If you don’t wish to use a credit card, bear in mind that PayPal offer buyer protection when payments are made through their system.

Where a debit card is used to make payment, you may be entitled to request a chargeback from your card issuer where the booking has not been fulfilled or provided by the company you have booked with. 

More about our debit card chargeback process

Choose a flexible booking option to ensure you can make changes should you need to.

For accommodation, many providers offer free cancellation on reservations. Although it can sometimes cost a little more than a non-refundable booking, this guarantees you a refund if you need to cancel for any reason after making the reservation.

When booking a package trip, check if the provider is ATOL bonded (UK based providers only). This gives you the peace of mind in knowing the cost of your booking will be refunded if the provider cannot fulfil the contract or goes into liquidation before you travel.

It also offers protection if the travel provider goes into liquidation whilst you are on your trip, as assured assistance for any additional accommodation or transport needed to ensure a safe return to the UK.

Always check the terms of booking to ensure you are satisfied with the conditions being applied. Some providers include ‘force majeure’ clauses which can leave you out of pocket with no entitlement to a refund if the provider cannot fulfil the booking due to extraordinary reasons that are beyond their control. Please be aware that this is more common with companies based outside of the UK.

We no longer offer a foreign currency service at our branches.

We are unable to accept the following types of cheques:

• non-Sterling cheques
• international or domestic drafts
• travellers cheques
• Sterling cheques issued by a bank or building society branch based outside the UK, Channel Islands, Isle of Man or Gibraltar

No, we don't issue international drafts.