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Planned updates
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile app
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Online banking
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Websites
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Web chat
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Payments
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Debit cards
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Branch
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ATMs
Service update
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our cash machines for approximately 7 hours between 00:00am and 07:00am on Wednesday 25th September 2024.
During this time:
- Access to cash and all other services will be unavailable at NatWest International ATMs.
- NatWest International debit card holders will not be able to use cash machines of other financial institutions.
- 'Emergency Cash' and 'Get Cash' facilities cannot be used during this time.
- PINs issued may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
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Telephone services
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You can access banking services through our digital channels, online banking or our mobile app.
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