Service Status | NatWest International

Our service status

Check how our services are running

You can use this page to see when we'll be making updates to our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Travelex

There are reports in the media around Travelex data being held to ransom.  At this time Travelex have advised there's been no breach of customer data.  We are monitoring this closely with them and we will provide an update if this changes.

We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account.  We will contact you if we spot any unusual activity on your account.  You can order a replacement card and monitor your account for any suspicious activity via Online or Mobile Banking if you have any concerns.

Here are some simple steps you can take to better protect yourself:

  • Sign-up  for our free Account Alerts service via our Online or Mobile Banking so you can keep track of activity on your account
  • Ensure that you don’t recycle your passwords - use a unique password for your online and mobile banking and don’t  reuse this password with any other online service
  • Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to this issue.  If you receive such as message, it is worth taking a few moments to stop and check whether it is genuine. Remember we will NEVER ask you for your full PIN or Password, card reader codes, or ask you to move money from your account.  

We are working hard to protect you from fraud. If you have any concerns please contact us on our published numbers.

Planned system updates

In order to keep our systems up to date, we sometimes need to carry out essential maintenance on our online banking service. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.


When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We're sorry for any disruption that this may cause you.

 

 

 

Websites

Service working normally.

Online Banking

Service working normally.

Mobile Banking

Service working normally.

Payments

Service working normally.

ibanking

Service working normally.

eQ

Service working normally.

Telephony

Service working normally.

Branch

Service working normally.

Cash machines (ATMs)

Service working normally.

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