Service status

Find out how our services are running

Our services

Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.

Planned updates

In order to keep our systems up to date we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we aim to do this in the early hours of the morning.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.

Online and mobile services

Mobile app

Service working normally

Online banking

Service working normally


Service working normally

Web chat

Service working normally

Payments and card services


Service working normally

Debit cards

Service working normally

Branch, ATMs and telephone Services


Service working normally


Service working normally

To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our Cash Machines for approximately 7 hours between 00:00am and 07:00am on Wednesday 16th November 2022.

During this time...

·  Access to cash and all other services will be unavailable.

·  NatWest International debit card holders will not be able to use cash machines of other financial institutions.

·  'Emergency Cash' and 'Get Cash' facilities cannot be used during this time.

·  PINs issued may still be used but will only be available for their normal 3 hour lifespan.  They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.

Telephone services

Service working normally

You can access banking services through our digital channels, online banking or our mobile app.

Something else we can help you with today?