Service Status | NatWest International

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Our service status

Check how our services are running

You can use this page to see when we'll be making updates to our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information on how we can support you on our coronavirus support hub.

Visit the support hub
Flybe Ceased Trading

Flybe ceased trading on Thursday 5th March and have now entered administration. As a result we are currently experiencing higher than normal call volumes.

If you booked flights with Flybe please follow the guidance below. 

  • If you’re currently on a trip please contact Flybe for further guidance.
  • If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.
  • If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.

Planned system updates

In order to keep our systems up to date, we sometimes need to carry out essential maintenance on our online banking service. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.


When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We're sorry for any disruption that this may cause you.

 

 

 

Websites

Service working normally.

Online Banking

Service working normally.

Mobile Banking

Service working normally.

Payments

Service working normally.

ibanking

Service working normally.

eQ

Service working normally.

Telephony

Extremely high call volumes. Alternative ways to contact us are available here.

Branch

Limited service with some branch closures.

In order to support social distancing recommendations and provide support for both our community and our colleagues, we regret that we are unable to provide face to face banking services in all of our branches until further notice. You can find details of our current branch opening times on our Branch Locator.

Visit our Branch Locator page

Cash machines (ATMs)

Service working normally.

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