Fraud & Security

Helping you stay safe and secure online

How can we help you?

Don't recognise a payment on your statement, not received goods or services you've paid for or you've noticed suspicious activity on your account. We can help.

Christmas delivery scams

Send delivery scams packing! If you’ve done your Christmas shopping online, you’ll now be swamped with text and email delivery updates. But keep a close eye on them. Fake delivery notices are being reported by customers right now and we don’t want anyone to be caught out. Please share this with loved ones who may not be on social media.

What to look out for: 

Any message stating a driver has tried to deliver your parcel and asking you to click a link to reschedule. Then, being asked to enter sensitive info like your date of birth, mobile number and card details. If you submit personal data, scammers could use it to call you up or access your bank account.

How to stay safe:

  • Double and triple check delivery messages.
  • Make sure they link up to genuine orders. Does the message mention the goods you ordered or the company you ordered from?
  • Check the message addresses you by name rather than just your email address or a basic ‘Dear customer’.
  • Look for tell-tale signs such as spelling and grammar mistakes.
  • Don’t submit any personal info like date or birth, card details or mobile number. Genuine delivery messages don’t ask for this and don’t ask for payment to re-deliver parcels.
  • Delete anything dodgy, especially if you’re not expecting a delivery, and if you’re not sure, don’t click the link. Delete the message and get in touch with the retailer you purchased from.

Coronavirus scam advice

Criminals are always looking for new ways they can get you to part with your money and personal details, so it’s really important you know how to spot these fake requests.

They are currently sending fake emails or text messages, pretending to be from companies you trust such as subscription services or even the Bank.  They want you to click on links in order to get your personal information. You should never take an unexpected request at face value and should always look to verify it independently.

Some of the ways you can do this are as follows: 

  • Looking for personal identifiers in emails. We'll always use at least 1 piece of information (such as your name or the last 3 digits of your account number) to show it's us contacting you. 
  • If you receive an unexpected request from a trusted company, you should contact them independently on a different number or check their website for the latest scams.
  • To protect yourself and your money think twice before clicking on any unexpected emails or texts. 

Most common scams and how to avoid them

Stay one step ahead of the fraudsters with our helpful hints and tips on how to protect yourself from email, text message and telephone scams. You can also read about other scams that we think you should be aware of. 

Don't recognise a transaction on your statement?

Checked your account and seen a debit card payment go out that you don't recognise? Before reporting it as fraud, there's a few things you can do which may help.

Report fraud or a scam

There's a few tips to help check if you've been the victim of fraud or a scam. If you have, there's some easy steps to report it and you can also send us details of suspicious emails, calls, texts or websites.

Free anti-virus software from Malwarebytes

Available to NatWest International Personal, Premier and Business customers registered for online banking.

We've formed a partnership with Malwarebytes to offer a free license for Malwarebytes Premium, a cybersecurity detection and protection app for home or business devices. Malwarebytes Premium will be available to our customers free of charge until at least May 2022.

Protection when shopping online or making contactless payments

We help protect your card against unauthorised use when you shop online by requesting a One Time Passcode on certain transactions.

Helping you stay safe online & our Secure Banking Promise

Some guides on security to help you stay safe online with details of other websites that can give you the knowledge to protect yourself from fraud and scams

Creating a payee

Fraudsters can be very convincing and make you believe that the reason for your payment is genuine.

Mobile banking security

Tips for safe mobile banking with details of how we keep our mobile app secure.

Secure Banking Promise

Whether you’re banking online or using our app, you're protected by our Secure Banking Promise.

Keep your personal details safe

  • Never give your online or mobile banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes
  • Never enter your online banking details in full on a computer or mobile device
  • Use strong passwords which are at least 8 characters long, a combination of upper and lower case letters and numbers
  • If you suspect that someone has got hold of your details, tell us as soon as possible

Something else we can help you with today?