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Also known as smishing

Text message scams

How do I recognise a text message scam?

This is when a fraudster sends a text message to you pretending to be from your bank. This is also known as 'smishing'.

The text message may advise that there's a problem with your bank account, asking you to call a phone number. If you call, fraudsters will try to trick you into giving away your personal and security information.

The message may say that personal information about you has been posted online and ask you to visit a website. Using the link in the message may lead to an attempt to infect your computer or mobile device with a virus.

There will be a sense of urgency to the message, encouraging you to act fast, open a link or respond to the message.

Protect yourself from a text scam

To protect yourself and your money think twice before clicking on any unexpected texts.

  • Never give your online banking PIN, full password or card reader codes to anyone via text
  • Do not phone the number included in the message, as fraudsters will try to trick you into giving away personal information
  • Our text messages may contain links to our websites however will never link to pages that ask for any online banking or full card details.
  • If you have already clicked on a link, it is advised to run a scan with your antivirus software to check your device for any malicious software
  • Keep your phone's operating system up to date

How to spot a smishing scam

How to report a suspicious text message

If you have received a suspicious text message referring to NatWest International, please forward the text to us at:

0044 7860 009378 

Gibraltar customers please text 0034 638 444947

Standard network rates apply. Please contact your network provider for more information on charges.