Also known as phishing

Email scams

What is an email scam?

Sometimes you get emails pretending to be from legitimate sources, however they’re asking you to give away personal or private information. This is an email scam, also known as phishing.

A phishing email may be disguised as one from the bank, or it may be a more obvious scam with strange logos and poor spelling.

How to spot a scam email

What should you do if you received a suspicious email?

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwestint.com.

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please call us immediately on:

0800 161 5154

If you're abroad, please call +44 1268 500874

Other content you might find helpful...

Identity theft

Identity theft is when a fraudster steals your personal information to impersonate you, open accounts, obtain credit or set up businesses.

Fake telephone calls

Phone calls from fraudsters that encourage you to give out personal details, such as your debit card number or card reader codes.

Fake text messages

When a fraudster sends a text message to try and trick you into giving away your personal and security information.