Accessibility support to make banking easier

Banking My Way

What is Banking My Way?

We know that life doesn’t always stay the same. That's why we’re here if you need additional support with your banking because of a disability, health condition, impairment or if your circumstances have changed.

Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. 

Start getting the support you need

You can access the Banking My Way service in lots of different ways. 

On the mobile app

Go to the 'My profile' area in the app (the initials icon at the top left of your screen) and select Banking My Way. 

Use Online Banking

Log in to online banking and select 'Your details' then go to the section called Banking My Way. 

You can get started with online banking if you haven't registered yet but would like to start using it.

Give us a call

You can speak to one of the team over the phone and they'll record your information so we know when you need extra support.

Speak to us in branch

Pop in to your local branch and let a member of the team know about the additional support you need with your banking. 

Information Message

Download the app

Downloading the NatWest International app couldn't be easier, just follow these simple steps.

  1. On your iPhone, Android phone or iPad, go to the App Store if using Apple or Google Play if using Android
  2. Search for 'NatWest International'
  3. Tap to download the app 

Download the app

Easy, quick and secure banking with the NatWest International mobile app.

Download the app

Easy, quick and secure banking with the NatWest International mobile app.

Common questions about the service

Banking My Way gives you full control of what information you share and lets you tell us how we can support you with your banking. 

You'll find the Banking My Way toolkit on our mobile app and online banking. Or you can get in touch over the phone or speak to us in branch to get set up.

What support can I get if I have a health condition or impairment?

What circumstances can I get support for?