Managing your personal details

What you’ll need

Access to our mobile banking app

Your step-by-step guide

1. Log in to our mobile app
2. Select the ‘My profile' option using the person icon on the top left of the screen
3. Choose 'Manage your personal details'
4. Follow the on-screen instructions

What you’ll need

• Access to online banking
• Your card reader which must be enabled
• Your mobile phone with the number held on your account

When you use online banking, we may send a One Time Passcode to your mobile phone. This verifies it’s really you so it’s important that we have the correct mobile number.

More about One Time Passcode

Your step-by-step guide

1. Log in to online banking
2. Select  the ‘Your details’ on the Account summary screen
3. Choose 'Update your address details'
4. Follow the on-screen instruction

What you’ll need

Your online/telephone banking login details (they’re the same)

Your step-by-step guide

1. Call telephone banking and you will hear an automated menu
2. Press option 2 if you hold your account with NatWest International
3. Select option 5 to go through to one of our team
4. A member of our team will guide you through the process

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What you’ll need

Download a change of personal address form

Your step-by-step guide

1. Complete, print and sign the form
2. Post or deliver the form to your local branch

What you’ll need

• Your NatWest International debit card
• Photographic ID such as your passport or driving licence

Your step-by-step guide

If you need to change your address, you could always come into a branch and do it from there. Please make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you. The change will take place with immediate effect.

What you’ll need

• Access to online banking
• Your card reader which must be enabled
• Your NatWest International debit or online banking card

When you use online banking, we may send a One Time Passcode to your mobile phone. This verifies it’s really you so it’s important that we have the correct mobile number.

More about One Time Passcode

Your step-by-step guide

1. Log in to online banking
2. Select ‘Your details’ on the Account summary screen
3. Choose ‘Update mobile phone number’
4. Type in your new number into the 'New mobile number' box. Then retype it in the ‘Confirm your new mobile number' box and select ‘Next’
5. Make sure your number and country code are correct, then authorise the change using your card reader by following the on-screen instructions
6. As a security measure, once you have changed your mobile number you will need to re-register for the mobile app with your new number. You will have to wait 3 full calendar days before you can register for the mobile banking app. During this time, you will not be able to request a mobile banking activation code however you will be able to log in to online banking with your card reader if you’re asked to enter a One Time Passcode.

What you’ll need

Your online/telephone banking login details (they’re the same)

Your step-by-step guide

1. Call telephone banking and you will hear an automated menu
2. Press option 2 if you hold your account with NatWest International
3. Select option 5 to go through to one of our team
4. A member of our team will guide you through the process

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What you’ll need

Download a change of personal details form

Your step-by-step guide

1. Complete, print and sign the form
2. Post or deliver the form to your local branch

What you’ll need

• Your NatWest International debit card
• Photographic ID such as your passport or driving licence

Your step-by-step guide

If you need to update your mobile number, you could always come into a branch and do it from there. Please make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you. The change will take place with immediate effect.

What you’ll need

• Access to online banking
• Your card reader which must be enabled
• Your NatWest International debit or online banking card
• Your mobile phone with the number held on your account

When you use online banking, we may send a One Time Passcode to your mobile phone. This verifies it’s really you so it’s important that we have the correct mobile number.

More about One Time Passcode

Your step-by-step guide

1. Log in to online banking
2. Select ‘Your details’ on the Account summary screen
3. Choose ‘Update email address’
4. Type in your new email address into the 'New email address' box. Then retype it in the 'Confirm email address' box and select ‘Next’
5. Make sure your email address is correct, then authorise the change using your card reader by following the on-screen instructions

What you’ll need

Your online/telephone banking login details (they’re the same)

Your step-by-step guide

1. Call telephone banking and you will hear an automated menu
2. Press option 2 if you hold your account with NatWest International
3. Select option 5 to go through to one of our team
4. A member of our team will guide you through the process

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What you’ll need

Download a change of personal details form

Your step-by-step guide

1. Complete, print and sign the form
2. Post or deliver the form to your local branch

What you’ll need

• Your NatWest International debit card
• Photographic ID such as your passport or driving licence

Your step-by-step guide

If you need to change your email address, you could always come into a branch and do it from there. Please make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you. The change will take place with immediate effect.