Manage your details

What you’ll need

• Access to online banking
• Your card reader which must be enabled
• Your mobile phone with the number held on your account

When you use online banking, we may occasionally send a One Time Passcode to your mobile phone to verify it’s really you. So it’s really important that we have the correct mobile number for you.

More about One Time Passcode

Your step-by-step guide

1. Log in to online banking
2. Select  the ‘Need help’ on the screen to get in touch with one of our agents
3. Ask the agent to update your address details

Online banking is available to customers aged 11+ with a NatWest International account.

What you’ll need

• Your online/telephone banking login details (they’re the same)

Your step-by-step guide

1. Call telephone banking and you will hear an automated menu
2. Press option 2 if you hold your account with NatWest International
3. Press option 5 to go through to one of our team
4. A member of our team will guide you through the process

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What you’ll need

• Download a change of personal address form

Your step-by-step guide

1. Complete, print and sign the form
2. Post or deliver the form to your local branch

What you’ll need

• Your NatWest International debit card
• Photographic ID such as your passport or driving licence

Your step-by-step guide

If you need to change your address, you could always come into a branch and do it from there. Please make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you. The change will take place with immediate effect.

What you’ll need

• Access to online banking
• Your card reader which must be enabled
• Your NatWest International debit or online banking card

When you use online banking, we may occasionally send a One Time Passcode to your mobile phone to verify it’s really you. So it’s really important that we have the correct mobile number for you.

More about One Time Passcode

Your step-by-step guide

1. Log in to online banking
2. Select ‘Your details’ on the main menu 
3. Select ‘Update mobile phone number’ in the ‘Amend your details’ pod at the top of the webpage
4. Type in your new number into the 'New mobile number' box. Then retype it in the ‘Confirm your new mobile number' box and select ‘Next’
5. Make sure your number and country code are correct, then authorise the change using your card reader by following the on screen instructions
6. As a security measure, once you have changed your mobile number you will need to re-register for the mobile app with your new number. You will have to wait 3 full calendar days before you can register for the mobile banking app. During this time, you will not be able to request a mobile banking activation code however you will be able to login to online banking with your card reader if you’re asked to enter a One Time Passcode.

Online banking is available to customers aged 11+ with a NatWest International account.

What you’ll need

• Your online/telephone banking login details (they’re the same)

Your step-by-step guide

1. Call telephone banking and you will hear an automated menu
2. Press option 2 if you hold your account with NatWest International
3. Press option 5 to go through to one of our team
4. A member of our team will guide you through the process

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What you’ll need

• Download a change of personal details form

Your step-by-step guide

1. Complete, print and sign the form
2. Post or deliver the form to your local branch

What you’ll need

• Your NatWest International debit card
• Photographic ID such as your passport or driving licence

Your step-by-step guide

If you need to update your mobile number, you could always come into a branch and do it from there. Please make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you. The change will take place with immediate effect.

What you’ll need

• Access to online banking
• Your card reader which must be enabled
• Your NatWest International debit or online banking card
• Your mobile phone with the number held on your account

When you use online banking, we may occasionally send a One Time Passcode to your mobile phone to verify it’s really you. So it’s really important that we have the correct mobile number for you.

More about One Time Passcode

Your step-by-step guide

1. Log in to online banking
2. Select ‘Your details’ on the main menu 
3. Select ‘Update email address’ in the ‘Amend your details’ pod at the top of the page
4. Type in your new email address into the 'New email address' box. Then retype it in the 'Confirm email address' box and select ‘Next’
5. Make sure your email address is correct, then authorise the change using your card reader by following the on screen instructions 

Online banking is available to customers aged 11+ with a NatWest International account.

What you’ll need

• Your online/telephone banking login details (they’re the same)

Your step-by-step guide

1. Call telephone banking and you will hear an automated menu
2. Press option 2 if you hold your account with NatWest International
3. Press option 5 to go through to one of our team
4. A member of our team will guide you through the process

Please note that if you decide to call us, calls may be recorded for training and monitoring purposes.

What you’ll need

• Download a change of personal details form

Your step-by-step guide

1. Complete, print and sign the form
2. Post or deliver the form to your local branch

What you’ll need

• Your NatWest International debit card
• Photographic ID such as your passport or driving licence

Your step-by-step guide

If you need to change your email address, you could always come into a branch and do it from there. Please make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you. The change will take place with immediate effect.