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Here to help you 24/7

Meet Cora, your digital assistant

Introducing Cora

Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.

To chat with Cora, select 'Chat to Cora?' at the bottom right-hand side of most webpages.

What can I do using Cora?

Cora is available 24/7 so you can get an answer without waiting to speak to us.

Change your details

If you're registered for online banking you can update your details including address, phone number or email address using Cora.

Report a lost debit card

Use Cora to report your debit card lost/stolen and order a new card. If you use our app, see how to put a temporary lock on your debit card.

Search our FAQs

Cora can help answer questions on a wide range of everyday banking queries or bring in a colleague to help if necessary.

How to chat with Cora

Keep your question simple and straight to the point

Here are a few examples:

  • I want to set up a standing order
  • How do I make a payment
  • How do I download a statement

Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.

Where to find Cora

Mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then ‘Message us’ to start a chat. Criteria apply.

Online banking

Log into online banking. From your home screen, in the left-hand column click ‘Need help?’ to start a chat. Criteria apply.

Our website

'Need help' is available on the bottom right of our webpages, allowing you to start a chat with us any time. (excluding the business section)

Common questions