Change your details
If you're registered for online banking you can update your details including address, phone number or email address using Cora.
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Here to help you 24/7
Meet Cora, your digital assistant
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window).
Introducing Cora
Meet Cora, your digital assistant. Available 24/7 to help answer your questions about day-to-day banking.
Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.
Report a lost debit card
Use Cora to report your debit card lost/stolen and order a new card. If you use our app, see how to put a temporary lock on your debit card.
Search our FAQs
Cora can help answer questions on a wide range of everyday banking queries or bring in a colleague to help if necessary.
How to chat with Cora
Keep your question simple and straight to the point
Here are a few examples:
- I want to set up a standing order
- How do I make a payment
- How do I download a statement
Cora might ask you a few questions to make sure you get the right answer and may bring in a human colleague to help if necessary.
Mobile app
Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then ‘Message us’ to start a chat. Criteria apply.
Online banking
Log into online banking. From your home screen, in the left-hand column click ‘Need help?’ to start a chat. Criteria apply.
Our website
'Need help' is available on the bottom right of our webpages, allowing you to start a chat with us any time. (excluding the business section)