Change your details
If you're registered for online banking you can update your details including address, phone number or email address using Cora.
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Here to help you 24/7
Meet Cora, your digital assistant
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window).
Introducing Cora
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
To chat with Cora, select 'Chat to Cora?' at the bottom right-hand side of most webpages.
Report a lost debit card
Use Cora to report your debit card lost/stolen and order a new card. If you use our app, see how to put a temporary lock on your debit card.
Search our FAQs
Cora can help answer questions on a wide range of everyday banking queries or bring in a colleague to help if necessary.
How to chat with Cora
Keep your question simple and straight to the point
Here are a few examples:
- I want to set up a standing order
- How do I make a payment
- How do I download a statement
Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.
Mobile app
Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then ‘Message us’ to start a chat. Criteria apply.
Online banking
Log into online banking. From your home screen, in the left-hand column click ‘Need help?’ to start a chat. Criteria apply.
Our website
'Need help' is available on the bottom right of our webpages, allowing you to start a chat with us any time. (excluding the business section)