Change your personal details
Cora can help you update your details including address, phone number or email address.
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Here to help you 24/7
Meet Cora, your digital assistant
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window).
Introducing Cora
Cora, your digital assistant, is available 24/7 to help answer your day-to-day banking queries. Cora can also show you how to do things like make a payment or manage your direct debits.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:
- updating your address
- ordering a PIN reminder
- reporting your card lost or stolen
What's new with Cora?
New look and feel
Cora has a new look and feel! Your new Cora now makes things clearer and easier to use.
Available on website (coming soon to the mobile app and online banking)
Adjustable speed
You can now adjust Cora's speed to best suit you.
Available on website (coming soon to the mobile app and online banking).
Chat history
Cora now saves your conversation history so you can look through these again.
Coming soon to the mobile app and online banking.
Get a statement for your account
If you need a statement quickly on your account, Cora can help sort this out for you.
Get a PIN reminder sent to you
Forgotten your PIN? Cora can organise for a PIN reminder to be posted to you.
Report a lost or stolen debit card
Use Cora to report your debit card lost or stolen. You can also order a new card.
Query a transaction on your account
Within our app or online banking, you can securely request your balance or query a transaction on your account.
Ask a question on everyday banking
Cora can help answer questions on your day-to-day banking queries or bring in a colleague to help.
How to chat with Cora
Keep your question simple and straight to the point
Here are a few examples:
- I want to set up a standing order
- How do I make a payment
- How do I download a statement
Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.