Here to help you 24/7

Meet Cora, your digital assistant

Introducing Cora

Cora, your digital assistant, is available 24/7 to help answer your day-to-day banking queries. Cora can also show you how to do things like make a payment or manage your direct debits.

If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:

  • updating your address
  • ordering a PIN reminder
  • reporting your card lost or stolen

What's new with Cora?

New look and feel

Cora has a new look and feel! Your new Cora now makes things clearer and easier to use.

Available on website, mobile app and online banking

Adjustable speed

You can now adjust Cora's speed to best suit you.

Available on website, mobile app and online banking

Chat history

Cora now saves your conversation history so you can look through these again.

Available on mobile app and online banking

What can Cora help you with?

Change your personal details

Cora can help you update your details including address, phone number or email address.

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Get a statement for your account

If you need a statement quickly on your account, Cora can help sort this out for you.

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Get a PIN reminder sent to you

Forgotten your PIN? Cora can organise for a PIN reminder to be posted to you.

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Report a lost or stolen debit card

Use Cora to report your debit card lost or stolen. You can also order a new card.

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Query a transaction on your account

Within our app or online banking, you can securely request your balance or query a transaction on your account.

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Ask a question on everyday banking

Cora can help answer questions on your day-to-day banking queries or bring in a colleague to help.

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How to chat with Cora

Keep your question simple and straight to the point

Here are a few examples:

  • I want to set up a standing order
  • How do I make a payment
  • How do I download a statement

Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.

Where to find Cora

Mobile app

On the home screen of the app, tap ‘Help’ at the bottom of the screen then ‘Chat to Cora’. Criteria apply.

Online banking

Log into online banking. From your home screen, choose 'Chat to Cora' to start a chat. Criteria apply.

Our website

'Chat to Cora' is available on the bottom right of our webpages, allowing you to start a chat with us. (excluding the business section)

Common questions

Something else we can help you with today?