Change your details
If you're registered for online banking you can update your details including address, phone number or email address using Cora.
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window).
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
To chat with Cora, select 'Chat to Cora' at the bottom right-hand side of most webpages.
If you're registered for online banking you can update your details including address, phone number or email address using Cora.
Use Cora to report your debit card lost/stolen and order a new card. If you use our app, see how to put a temporary lock on your debit card.
Cora can help answer questions on a wide range of everyday banking queries or bring in a colleague to help if necessary.
Keep your question simple and straight to the point
Here are a few examples:
Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.