Change your address or personal details
Cora can help you update your details including address, phone number or email address.
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window).
Cora, our digital assistant, is available 24/7 to help answer your day-to-day banking queries. Cora can also show you how to do things like make a payment or manage your direct debits.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:
Cora can help you update your details including address, phone number or email address.
Forgotten your PIN or you need to order a new card? Cora is here to help you.
Order statements on your account, historic or up-to-date.
Use Cora to report your debit card lost or stolen. You can also order a new card.
Within our app or online banking, you can securely query a transaction on your account.
Cora can help answer questions on your day-to-day banking queries or bring in a colleague to help.
Keep your question simple and straight to the point
Here are a few examples:
Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.