Change your address or personal details
Cora can help you update your details including address, phone number or email address.
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Here to help you 24/7
Meet Cora, your digital assistant
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window).
Introducing Cora
Cora, our digital assistant, is available 24/7 to help answer your day-to-day banking queries. Cora can also show you how to do things like make a payment or manage your direct debits.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:
- updating your address
- ordering a PIN reminder
- reporting your card lost or stolen
Order a replacement card or pin number
Forgotten your PIN or you need to order a new card? Cora is here to help you.
Request a statement for your account
Order statements on your account, historic or up-to-date.
Report a lost or stolen debit card
Use Cora to report your debit card lost or stolen. You can also order a new card.
Query a transaction that you don't recognise
Within our app or online banking, you can securely query a transaction on your account.
Ask a question on everyday banking
Cora can help answer questions on your day-to-day banking queries or bring in a colleague to help.
How to chat with Cora
Keep your question simple and straight to the point
Here are a few examples:
- I want to set up a standing order
- How do I make a payment
- How do I download a statement
Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.
Mobile app
Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then ‘Message us’ to start a chat. Criteria apply.
Online banking
Log into online banking. From your home screen, in the left-hand column click ‘Need help?’ to start a chat. Criteria apply.
Our website
'Chat to Cora' is available on the bottom right of our webpages, allowing you to start a chat with us any time. (excluding the business section)