Help and support

Using your debit card

We're changing debit card provider to MasterCard

We’re switching our debit cards over from Visa to Mastercard. You'll be receiving a replacement card in the next few months. 

Your account remains the same and your new card will work in the same way as your old one.

Replacement debit card

We are focussed on protecting your account from fraud. Occasionally we might send you a new debit card to ensure your account remains safe and secure.

Debit card features

You can use a debit card to:

  • pay for goods and services online or over the phone
  • pay for anything in store using your pin code. It's safe and secure. Just carry your card, there's no need to carry cash
  • make contactless payments, without a pin code, quickly and securely for items up to £100

Making contactless payments

Pay for those small, everyday items up to £100 just by tapping your debit card on the terminal in shops, restaurants, cinemas and almost everywhere else.

Contactless payments have the same protection as Chip & PIN payments.

Think you've misplaced your debit card?

Can't find your debit card? With our mobile app or online banking you can freeze your debit card so it can't be used until you find it again. When you find your card you can remove the block.

Using your debit card abroad

It's important to be aware of any fees associated with making purchases or withdrawing money from an ATM when you are abroad.

Check our debit card currency calculator to get an estimate of how much a purchase or cash withdrawal might cost.

Remember to register your travel plans before travelling

Remember to let us know your travel plans when you're travelling abroad. Telling us in advance is easy using our mobile app and will reduce the likelihood of your transactions being blocked.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately. 

App available to online banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.

Something else we can help you with today?