Multi-Factor Authentication

You are your strongest password


You are your strongest password so why not use your face (or voice which is coming soon) to approve your everyday banking needs and keep your accounts even more secure.

Go to ‘Biometric approval’ in the settings menu of the NatWest International app to register and confirm #ItsReallyMe.

You can already confirm payments made using our mobile app with your face. Previously you would have had to log into online banking and use your card reader to authorise the first payment above £1,000 to a new or existing payee.

In future you will be able to use your face or voice to confirm selected online banking activities instead of using the card reader to authorise the transaction.

What's changing?

Between now and September 2021, new regulation is being introduced to improve online payment security and help reduce fraud and scams. In a nutshell, it means you’ll be asked to confirm it’s really you more often.

Approve online shopping using the app

When you shop online, we now ask you to confirm your identity and approve transactions more often. You can do this in your NatWest International mobile banking app by using your Face ID, fingerprint or passcode to confirm it’s really you.

How does it work?

It’s simple. If we spot an unusual transaction, we’ll ask you to open your app and confirm your identity with your Face ID, fingerprint, or passcode. Then you’ll be able to see the details of the transaction and approve or decline it.

Make it easier by turning on app notifications

With your notifications enabled, we can let you know straight away if you need to review a transaction. Then you can simply tap the notification to go straight to your app.

If you want to turn on push notifications for your app, just go to your phone’s notifications settings and look for the NatWest International app.

Frequently asked questions