How can we help?Search our FAQs
If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information on how we can support you on our coronavirus support hub.
We're here to make things as easy as possible for you and offer a bereavement service to assist you.
We know that suspecting fraud on your account can be stressful, which is why we offer a 24/7 reporting service.
Use this page to see when we'll be making updates to our services and if any of our services are experiencing issues.
Tell us how we can support you.
Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.
You can record this through Online Banking or with our colleagues in branches or telephony teams.
Saying thank you can really brighten someone's day. We're really pleased if you've received fantastic service from us.
Whether you've experienced helpful banking in branch, over the phone, or online we'd love to hear about your experience via our feedback form.
If you've received exceptional service from a member of staff, use our staff nomination form to recommend them for a service award.