Support Centre | Personal Banking | NatWest International

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Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information regarding how we can support you on our Coronavirus support hub

If you urgently need our help within the next 72 hours please phone us - wait times are currently higher than usual.

If your query isn't urgent, please consider the following alternative ways to get in touch with us:

  • Existing customers can use the 'Message Us' feature in our mobile app;
  • Existing customers can also use the ‘Chat now’ service via Online Banking

Remember to be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about coronavirus.  Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

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