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How do I change my name with the bank?

How do I change my name with the bank?

To change your name with the bank, for example, after getting married, divorced or gender reassignment, you will need to visit a branch.

Please remember to take legal proof of your name change as requests to change your name on your account must be supported by the following documents:

Marriage or civil partnership

Marriage Certificate or Civil Partnership Certificate.

Change of name

Deed Poll/Statutory Declaration. The bank does accept registered and non-registered Deed poll documents, see www.gov.uk (opens in a new window for more information.

Divorce / dissolution

Any of the below:

  • Decree Absolute and Birth Certificate, or
  • Decree Absolute and Passport, or
  • Final Dissolution Order and Birth Certificate, or
  • Marriage Certificate when reverting to maiden name/former name where the certificate contains both maiden and married name

Original documents must be provided.

Please note: The name change service is currently not available online or over the phone.

If you wish to amend your gender status on bank records please contact us via the branch, Telephone banking or Web chat.

How do I change my gender status on my account?

If you do not wish to have a gender specific title on your account we can amend your records to Mx (a gender neutral title).

I don't wish to have a gender specific title on my account, what should I do?

How do I change my name with the bank?

Marriage or civil partnership

Marriage or civil partnership

Marriage Certificate or Civil Partnership Certificate.

Change of name

Change of name

Deed Poll/Statutory Declaration

Divorce / dissolution

Divorce / dissolution

Any of the below:

  • Decree Absolute and Birth Certificate.
  • Decree Absolute and Passport.
  • Final Dissolution Order and Birth Certificate.
  • Marriage Certificate when reverting to maiden name/former name where the certificate contains both maiden and married name.

You must provide original documents.

Please note: The name change service is currently not available online or over the phone, however we encourage you to register for Online Banking to ensure we can complete any future transactions in a safe and secure way.

Changing your gender

Changing your gender

If you wish to amend your gender status on bank records, please contact us via the branch, telephone banking or web chat. If going into the branch, please bring along your debit card, pin and proof of ID. Learn more about this process.

If you do not wish to have a gender specific title on your account, we can amend your records to Mx (a gender neutral title). See your options.

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Please note: This service is not available online or over the phone.

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