If you want to set up or amend a payee on your Online banking service you will need your mobile app if you are registered for Biometrics or a a card-reader. However you don't need your card-reader to arrange a payment to someone that you have paid previously using Online banking.
To make future online payments we would suggest you check if you are eligible to register for biometrics on the mobile app or order a card-reader.
In the meantime here are some alternative payment options you might consider:
If your Telephone Banking and Online banking service is fully activated you can set-up and make a payment by phone.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Our lines are open Monday and Tuesday from 9am to 5pm, Wednesday from 10am to 5pm, and Thursday to Friday from 9am to 5pm (UK local time). We're closed on UK public holidays. Calls may be recorded.
You can make a payment at a branch. Remember to take your debit card and proof of ID with you.
Looking for your nearest branch?
Find your nearest branch using our branch locator.
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
