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Here to help you 24/7

Meet Cora, your digital assistant

Introducing Cora

Cora, your digital assistant, is available 24/7 to support you with questions about day-to-day banking.

Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.

What can I do using Cora?

While Cora can answer questions on a wide range of banking queries, it can also be used to:

  • Update your details including address, phone number or email address
  • Report your debit card lost or stolen

Available 24/7 with no need to call us.

How to chat with Cora

Keep your question simple and straight to the point:

  • I want to set up a standing order
  • How do I make a payment
  • How do I download a statement

Cora might ask you a few questions to make sure you get the right answer and may bring in a human colleague to help if necessary.

Where to find Cora

Mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then ‘Message us’ to start a chat. Criteria apply.

Online banking

Log into online banking. From your home screen, in the left-hand column click ‘Need help?’ to start a chat. Criteria apply.

Our website

You can find Cora on the bottom right of certain webpages, including this page, ready to help with your questions.

Common questions