Also known as email fraud
We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.
Sometimes you get emails pretending to be from legitimate sources however they’re asking you to give away personal or private information. This is called phishing.
A phishing email may be disguised as one from the bank, or it may be a more obvious scam with strange logos and poor spelling
There are a few things to look out for:
- The email address is different to usual emails from your bank
- The message isn’t personalised or uses the wrong name
- The message says you need to take action to stop something from happening
If you do receive a suspicous email you can report it to us by forwarding it to email@example.com.
Check the email address. Is it the same as the email address you usually receive emails from, or just similar?
Check the email subject line; anything along the lines of “There is a secure message waiting for you”, “Security Alert”, “System Upgrade” and so on should be treated as suspect.
Check the message is personalised with information like your name, your postcode or part of your account number. If it isn’t personalised at all then you should be suspicious.
Does the email have a prompt to “Verify your account or password” or “update your security details”? These will likely take you to a copycat website where you will be prompted to enter your full details.
Be suspicious of any message that creates a sense of urgency, such as “If you don’t respond within 48 hours, your account will be closed”. A legitimate company will not create a false sense of urgency.
If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to firstname.lastname@example.org.
However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154 (Minicom 0845 900 5961). From abroad please telephone +44 1268 500874 (Minicom +44 118 963 9148).