Spotting scams

Helpful hints and tips to protect yourself

We've seen an increase in fraud attacks in recent weeks

These have been via telephone and text message. NatWest International will NEVER ask you to provide your full PIN, password, card reader codes or one time passcodes over the phone. These codes should not be given to anyone, in any circumstances. 

If you are suspicious about a call, hang up immediately.

If you receive an SMS which you are suspicious about, do not click on any links. Please forward the text to us at +44 7860 009378 (Gibraltar customers please text 0034 638 444947). Standard network rates apply.

Remember, NEVER send money to someone who you don’t know. If you think you have been a victim of a fraud, please contact us immediately. 

If you want more information on scams or have been a victim of fraud, you can contact the following organisations for advice and support:

Commons scams and how to avoid them

Scammers are always looking for new clever and convincing ways to trick people, so keep up to date with the latest updates and keep your personal and banking details safe. 

Email scams

Known as Phishing

Where you get emails pretending to be from legitimate sources however they’re asking you to give away personal or private information.

Telephone scams

Known as Vishing

Phone calls from fraudsters which encourage you to give out your personal details, such as your debit card number or card reader codes.

Text message scams

Known as Smishing

When a fraudster sends a text message to try and trick you into giving away your personal and security information.

Identity theft

Identity theft is when a fraudster steals your personal information, usually so they can use it to impersonate you. Some of these details are obviously more sensitive, like the password to online banking, however there are other details that fraudsters might want to find out too.

Other types of scams