Spotting scams

Remote access fraud

What is remote access fraud?

A remote access scam is either when a pop-up appears in your browser claiming your device has a virus and stating that if you click the link, they can remove the virus from your device.

Alternatively it can be a person calling claiming they work for the bank and that we need to connect to your device to stop a fraudulent transaction happening on your account. They'll then gain access to your device to access personal information and/or to steal money from your account.

Tips on how to spot remote access fraud

  • You're contacted out of the blue claiming to be the police or us, stating they need urgent access to your device.
  • They will pressure you to gain access to your device quickly.

Steps to protect yourself

  1. 01

    We, nor any other reputable company, will never contact you unexpectedly asking for remote access to your device.

  2. 02

    Only install software or grant remote access to your computer if you’re asked by someone you know and trust, such as a friend or family member.

  3. 03

    We'll never ask you to send your with personal information, or details about your account via email. If you're unsure, please contact us by visiting the report fraud page.

  4. 04

    If you feel like you're being rushed or forced into giving access to your device, you can always refuse or ignore the request. 

How to report fraud

If you think you may have been victim of a delivery scam then we're here to help. 

Other content you might find helpful...

Identity theft

Identity theft is when a fraudster steals your personal information to impersonate you, open accounts, obtain credit or set up businesses.

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Pension scams

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Impersonation fraud

Criminals pretend to be a trusted organisation, may say your account is at risk and ask you to move your money to a ‘safe account’.

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