What is Open Banking | NatWest International

Do I need to share my information/data/details?

No, the use of Open Banking is entirely down to you. You're in complete control; if you want to use Open Banking, you will be asked to provide permission to a Service Provider connecting to your data, choosing how long and what they can do with this data. These companies will only be able to connect to account information once you have provided your permission to them. If you decide not to take part in Open Banking and take no action, nothing will change.

When we receive a request from a Service Provider, we will check our records to ensure we have a valid permission from you before sending data to them.

If you do opt to use the services of a Service Provider, it’s very important for you to read the Terms and Conditions of the service to understand exactly what information they’ll be connecting to and how they’ll use that data.

Who are the Service Providers?

A Service Provider could be any company who wants to offer you a service, and therefore needs your transaction history to do so. Service Providers are approved by the Financial Conduct Authority (FCA) before they can take part in Open Banking. All approved Service Providers will appear on the FCA Open Banking Directory.

We don't know which companies will apply to become an authorised service provider, but these could be other big high street banks, newer smaller banks, or other companies that aren't banks but provide similar services e.g. credit reference agencies, and comparison websites. Major retailers are also on the current list, including Argos, John Lewis and Amazon.

How do I connect to Service Providers in Open Banking?

Once you’ve decided to use a Service Provider, you'll be asked to give permission to share your information with them. You'll give your permission on the Service Provider's website; once given you will be redirected to your Online Banking or Mobile App login page, where you’ll enter your login details directly. Only once authorised by you, and the Bank has checked the Service Provider is authorised by the FCA, will we share your data securely. We'll store your permission and check it every time the Service Provider requests a connection to your account. You'll be able to check your connections via your Online Banking or Mobile App.

How do I sign up for Open Banking?

To use Open Banking you must be registered with Online Banking. To sign up for Open Banking you’ll need to give initial permission via a Service Providers site. You’ll need to provide separate permissions for every Service Provider you use.

I only have a credit card, can I still use Open Banking?

Yes, you can choose to share your credit card information; however, you must be registered for Online Banking to do this.

I don’t want to use Open Banking.

That’s fine; you do not need to do anything. Without your permission, Service Providers will not be able to connect to any of your account information.

How do I view my connections preferences in Online Banking?

Sign into your Online Banking as you would normally and select the Security tab from the main menu. In the security page, in the first box (Change login and access details), click on the text “find out how to view or change your consent preferences”. You’ll then be taken to the sign on page where you will be prompted to enter your customer number, allowing you to access your consents.

Within the connections site you be able to see all Service Providers with a connection to you, clicking on each one will allow you to view more details and cancel connection if desired.

How do I view my connections preferences in my mobile app?

Sign into your mobile app as you would normally. To manage your open banking connections on mobile banking, first tap on the profile icon Next tap on "Settings" followed by, "Manage connections"... then enter your customer number as prompted. You will then be able to see all Service Providers with a connection, clicking on each one will allow you to view more details and cancel a connection if desired.

I can’t view my connections preferences as I’ve forgot my Customer Number, what do I do?

If you’ve forgotten your Customer Number, you can go back to your Online Banking account summary page where the details are held. The last four digits are displayed and your date of birth (ddmmyy) is masked. Alternatively if you are in the mobile app, then, it's in the 'More' tab, tap 'Need Help' and then 'My customer number'.

How do I remove a connection I have with a Service Provider in Open Banking?

You can remove your connection either by going to the Service Provider's website and removing the connection there, or by viewing your connections preferences via your online or mobile banking app and removing each connection.

Is there a limit to the amount that can be made in a payment using Open Banking?

There is a £20,000 payment limit through Open Banking. If the payment is to a new payee you will require your card reader to authorise the payment.

Who do I contact if I suspect Fraud?

If you suspect Fraud, please contact us on 0345 307 0009 (Overseas +44 131 339 7609)

How do I make a complaint?

We are sorry you feel the need to complain. You can tell us what went wrong in the following ways:

What is biometric approval in Open Banking?

Biometric approval lets you prove it's really you when you want to:

Authenticate open banking app to app and web to app transactions
Use an alternative to card readers when using Open Banking

How do I use biometric approval to authenticate transactions in open banking?

When we ask you to use your biometrics to approve something, we're checking that it's really you. Depending on the biometric option you have registered for, you will be asked to confirm it's you using your face or voice on the mobile app. We then compare the sample you provide to the one that we have stored on our servers. If it's a match, you can then carry on and finish what you were doing.

I am in Online Banking why can't I use the camera on my laptop to authenticate transactions?

If you use biometric approval, we may ask you to authenticate Online Banking transactions using your face or voice on the mobile app so we can make sure it's you. We use the mobile app because it allows us to capture your face or voice better than a computer can.

What is Open Banking?