What happens if the debit or credit card that I have registered for Apple Pay is lost or stolen?
You can remove the ability to make payments from credit and debit cards using Apple Pay on your mobile devices via the device itself, by logging into your iCloud account, or you can call our dedicated Apple Pay Support Team.
On the device
To remove a card that you use on your:
- iPhone or iPad: go to 'Settings', then 'Wallet & Apple Pay'. Tap the card that you want to remove then 'Remove This Card'. Or open Wallet, tap a card then 'more'. Then 'Remove This Card'
- Apple Watch: go to the Watch app on your iPhone. Choose the 'My Watch' tab then 'Wallet & Apple Pay'. Tap the card, then scroll down and tap 'Remove This Card'. Or open Wallet on the home screen of your Apple Watch. Tap a card, press it firmly and tap 'Delete'
- Mac: go to System Preferences then Wallet & Apple Pay. Click the card that you want to remove and click the minus (–) sign to remove the card
iCloud
If your debit or credit card is lost or stolen:
- Visit https://www.icloud.com/(opens in a new window)
- Sign in to the Apple iCloud account
- Select 'Account Settings'
- Choose your device
- Remove your cards in the Apple Pay section
For further support, please contact our dedicated team.
Digital Wallet support for Apple Pay or Google Pay
You can activate Apple Pay or Google Pay by contacting us via the NatWest International mobile app. You can do this by opening the app and selecting ‘Help’ on the bottom menu and then ‘Chat to Cora’. Mobile support is available 24/7. Transcripts may be recorded for training and monitoring purposes.
For more information please visit our Apply Pay (opens in a new window) or Google Pay(opens in a new window) support pages.