I was asked to enter my full PIN, full password when logging into Online Banking
If you notice any significant difference in the details that you are being asked for during login or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.
Outside these hours, please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad.
During the login process we will only ask you for
- Your 10 digit customer number which starts with your date of birth
- 3 random digits from your four digit PIN
- 3 random characters from your Password
- We may occasionally send you a one time passcode (OTP) by text message, or ask you to use your card reader after entering your PIN and Password
We will NOT ask you
- To enter your full PIN
- To enter your full Password
- For any credit card details
We will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full PIN or password, we would only ever ask for random characters.