How can I amend a standing order?
You can amend a standing order on Online banking, or by contacting telephone banking. You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.
We require at least 3 working days notice to amend your standing order online. For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Online banking is by close of business on Tuesday.
If you need to make an amendment to a standing order due out in the next 2 working days, please contact telephone banking or visiting a branch.
If you need to amend the reference number you may need to delete the current mandate and set up a new one.
How to amend a standing order using your mobile app
- Log in to your mobile app.
- Tap ‘Payments’ on the bottom of the home screen.
- Make sure the account displayed is the one used for the standing order. You can swipe to change accounts or tap 'Change account'.
- Tap ‘Regular payments’.
- Select ‘Standing Orders’.
- Tap on the standing order you wish to amend.
- Choose ‘Edit'.
- Amend the standing order details and tap 'Next'.
- Review and confirm the amended details.
How to amend a standing order using Online banking
- Log in to Online banking at www.onlinebanking.natwestinternational.com/login.
- In the main menu, select 'Payments & transfers'.
- Click on the 'Standing orders' tab.
- Choose the account where the standing order is set up.
- Click on 'Manage standing orders'.
- Find and select the standing order you want to amend.
- Click 'Amend standing order'.
- Amend the standing order details and choose 'Next'.
- Review and confirm the amended details.
Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.
You may need your card-reader to set up a new standing order.