Why is my card not available to select for use with my card-reader?

Only cards with the correct type of security chip can be used with your card‑reader. Your Online banking screen will automatically display any cards that are suitable. You cannot amend this list yourself, but any re‑issued cards that meet the security requirements will appear there when available.

 

What you can do without a suitable card

 

You can still make payments to anyone you have already set up as an online payee.

However, to create a new payment arrangement, you must:

• use one of the cards listed as compatible, or
• order a replacement card that can be used with your card‑reader.

 

Need help?

 

You can contact Cora, your digital assistant, for guidance and further support.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

 

Using biometrics instead

 

You may also be eligible to use biometric authentication (such as fingerprint or facial recognition) through the mobile app as an alternative.