Why do I receive an error message when setting up a standing order to a Coutts account?

Please take care when creating a standing order payable to a Coutts account that you know which bank you are sending funds to:

• Coutts Crown Dependencies (Jersey)
• Coutts & Co (UK)

These are separate legal entities.

Creating standing orders payable to Coutts & Co account

If you are creating a standing order payable to an account held with Coutts & Co and receive an error advising of an invalid account number, please check if the last digit of the account number is a 0 or 9. If so, please amend the account number by:

• adding a 0 before the account number
• removing the last digit of the account number

For example: Account number 23456789 would become 02345678.

Sending payments to a Coutts Crown Dependencies account

To send payments to an account held with Coutts Crown Dependencies please contact your Wealth Manager for routing details.