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I am trying to register for the mobile app - why won't it accept my Online Banking details?

I am trying to register for the mobile app - why won't it accept my Online Banking details?

If you have recently changed your Online Banking PIN and password, you will need to register for the mobile banking app with those new details.

Other help and support

Common questions

How do I get the mobile banking app?

How do I pay in a cheque using the mobile app?

If I misplace my debit card, can I temporarily freeze it?

Where can I find my IBAN and BIC details?

What is a card-reader and how do I use one?

What is a pending transaction?

Information Message

Cora is here to help you

Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.

If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.

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