Can you replace my card-reader if it is lost, broken or stolen?

Yes - we can issue you with a free replacement. Simply access your accounts online as normal and select the drop-down arrow next to your name in the top right-hand corner to open your profile panel. Under 'Privacy and security', select 'Order a card reader' then follow the on screen instructions.

Please help us recycle your old card-reader by taking it to your local branch, or alternatively, you can post it to the address below.

NWG Returns

41-44 Stapledon Road

Orton Southgate

Peterborough, PE2 6TH

Alternatively you may be eligible to use your biometrics on your mobile app.