How do I make a payment using Online Banking?

1. Log in to your mobile app
2. Tap ‘Payments’ on the bottom of the home screen
3. Make sure the account shown is set to the account where you want to make a payment from. You can swipe to change accounts or tap 'Change account'
4. Tap 'Send money'
5. Tap 'Make a payment'
6. Choose who you want to pay from your list of saved payees. If you’re paying someone for the first time, select 'Pay someone new (opens in a new window)' and follow the instructions on the screen.
7. Enter the amount you want to pay, add a payment reference and choose whether you want to make to payment now or schedule it for a later date.
8. Check and confirm that the payment details are correct and then tap 'Make payment'.

If you need to print or download a record of this payment, simply tap 'View receipt' and follow the instructions on the screen.

Limits and timescales

To make a payment from the mobile app for more than £750, you'll need to have made at least one payment to that payee using Online Banking. A daily limit of £20,000.00 applies when sending money to your saved payees for Personal customers and a daily limit of £20,000.00 will apply for Premier customers, unless you change your existing reference.

Once a payment has been sent the payee's account should be credited instantly, however it can take up to 2 hours.

Keeping your payments safe

For added security you may be asked to authorise this payment. If this happens you will see the 'Authentication required' screen. Just tap 'Next'. Then re-enter your mobile app's log in details, to re-confirm it's you.