Can I cancel or amend a payment?
If you have set the payment date as today's date then the payment will have been processed and can't be cancelled or amended. However, you can amend or cancel a scheduled payment up to 6:20pm (UK time) on the working day before the payment is due to leave your account.
To amend or cancel a scheduled payment:
Using online banking
- Access your Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window)
- Select 'Payments and transfers' from the main menu
- Choose 'Manage scheduled payments' and select an account to show the list of scheduled payments
- Select the payment you want to amend or cancel
- Choose 'Amend payment' or 'Cancel payment' and follow the instructions on screen
Using our mobile app
- Log in to your mobile banking app
- Tap ‘Payments’ on the bottom of the home screen
- Choose the account where the payment is paid from
- Tap 'Payment settings' then 'Scheduled payments'
- Select the payment you want to amend or cancel
- Choose 'Amend payment' or 'Cancel payment' and follow the instructions on screen
There is no option to amend the account number or sort code for an existing payee. If you need to change the account number, sort code or payment reference / roll number details for a payee you will need to delete the existing payee and set them up with the new account details.
How do I amend a payee reference?