Need help with your Online Banking?

We have a range of support options to help you using the service.

Using the search box you can ask a question and get the answer to all our most frequently asked questions.

You can also chat to Cora, your digital assistant who can help with all sorts of everyday banking queries

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Alternatively, for detailed queries about your account, you can call telephone banking. (This services uses the same Security Details as Online Banking)

You can get in touch by calling:

Jersey

01534 282850

From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737

International banking customers

01534 282300

From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.