What should I do if my card-reader displays: 'CARD ERROR 1, 2 or 3'?
This means that there is a problem with your card's chip.
Please try the below troubleshooting as this could resolve the card reader issue for you:
- Please check the card is entered the correct way - chip face up and entered first
- Please check there's no dust is in the reader
To order a new card-reader for Online banking:
- Log in to your Online banking service at www.onlinebanking.natwestinternational.com/login
- Select the drop-down arrow next to your name in the top right-hand corner to open your profile panel
- Under 'Privacy and security', select 'Order a card reader', then follow the on screen instructions