How do I order a new, replacement or additional card-reader?
If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 10-15 working days, but please allow up to 15 working days.
To order a card-reader:
- Log in to your Online Banking service at www.onlinebanking.natwestinternational.com (opens in a new window)
- Select 'Security' from the main menu.
- In the 'Using a card-reader' section select 'Order a card-reader' then follow the on screen instructions.