How do I order a new, replacement or additional card-reader?
If you have never ordered a card reader, or if your existing card reader is lost, damaged, or has no battery power, you can request a new one through Online banking. Your replacement will usually arrive within 10–15 working days, but please allow up to 15 working days for delivery.
To order a card reader:
- Log in to Online banking at www.onlinebanking.natwestinternational.com/login.
- Select the drop-down arrow next to your name in the top right-hand corner to open your profile panel
- Under 'Privacy and security', choose 'Order a card reader'
- Follow the on-screen instructions to complete your order.