Why is one of my accounts not showing online?

Some complex accounts are not yet suitable for the Online banking service, for example some loans and mortgages. We're currently working to add more accounts and services online and we'll advise you of any new developments using the 'Service Information' section on the log in pages.

If your account was showing online but is now no longer visible it might mean there is an issue with your account. In this case you would need to contact telephone banking to discuss your account and once the issue has been resolved the account should be available again online.

You can get in touch by calling:

Jersey

01534 282850

From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860
Relay UK: 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190
Relay UK: 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737

International banking customers

01534 282300

From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300

Our lines are open Monday and Tuesday from 9am to 5pm, Wednesday from 10am to 5pm, and Thursday to Friday from 9am to 5pm (UK local time). We're closed on UK public holidays. Calls may be recorded.