When will I receive a debit or cash card activity alert?
The debit or cash card alert will be sent to you when a new debit or cash card is on its way to you. The alert will also be triggered when the card PIN is issued for the first time or a PIN reminder is requested.
The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on, you should receive the alert on the working day after the card or PIN is issued.
The easiest way to amend your alert preferences is in the 'Alerts' section of Online Banking. You can also manage your alerts using telephone banking or by visiting one of our branches.
If you have received this alert and you've not requested a new card or PIN, or your card is not due to expire then please call telephone banking immediately.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.