Helping you resolve debit card payment issues
Debit card retail dispute investigations for NatWest International customers are managed by National Westminster Bank Plc.
We’ve got you covered
Here you’ll find support to resolve common types of payment issues.
How can we help you?
Don’t recognise a payment on your statement?
If you don’t recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect. For example, if you bought something from Argos, it could appear on your statement as 'Home Retail Group'.
Protecting your card when shopping online
Verified by Visa and MasterCard SecureCode helps protect your card against unauthorised use when you shop online by requesting a One Time Passcode on certain transactions.