Personal Loan support
We're here to help
If you have missed a loan repayment or if you're worried that you may miss a loan repayment, we're here to give you financial support.
Talk to us
If you are currently experiencing financial difficulty, you can speak to a member of our Financial Support Team on the phone who can explore ways to help.
To arrange this, follow these two easy steps:
After requesting your callback, you will be asked to complete an Income & Expenditure form. You should complete this so that the Financial Support Analyst who contacts you will have the information they need to assist you.
Financial Health Check
Alternatively, if you are worried that you will experience financial difficulties in the future, a Financial Health Check could help.
It is a 15-20 minute discussion of your finances where we review the services you have with us and run through your financial goals to make sure that you're making the most from your banking with us.
Before you book, please tell us what type of customer you are.