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Mortgage assistance

Common questions about mortgages

To apply you must be 18+ and resident in Jersey, Guernsey, Gibraltar or the Isle of Man. Your home or property may be repossessed if you do not keep up repayments on your mortgage.

On this page
Common questions about getting a mortgage with us
Common questions about arranging an appointment
See how much you could borrow online
Additional mortgage help and guides
Get in touch with our mortgage team

Common questions about getting a mortgage with us

Common questions about arranging an appointment

  1. How do I book an appointment with a mortgage arranger?

    Our mortgage arrangers are available to discuss your mortgage needs and answer any questions you may have. You can book a call back online to discuss your options, call us to book a branch appointment or pop into branch to arrange a convenient time.

  2. What happens at a mortgage appointment?

    One of our mortgage arrangers will discuss your mortgage requirements and provide the mortgage options you are eligible to apply for with us. If you wish to proceed with an application, they'll guide you through the mortgage process with us.

  3. What do I need to bring to my mortgage appointment?

    We've compiled a handy checklist of documents you should bring to your mortgage appointment.

    If you have any other questions please get in touch.

Calculate how much you could borrow online

Our simple mortgage calculator will give you an indication of what you could borrow.

Use our mortgage calculator

Mortgage help and support

Take advantage of our mortgage resources which are here to help you better understand the process, the terms, and our available products.

First time buyer guide

A guide to help you understand the key steps to buying a home.
Guide to buying a home

Jargon buster

Key terms and phrases you might come across.
Jargon buster

Appointment checklist

Here's what you'll need to bring to your mortgage appointment.
Appointment checklist

Get in touch with our mortgage team

There's a few ways of getting in touch with us. To start, we'll run through some quick questions to make sure that you get the local help you need.

Continue
What can we help you with today?
Please tell us the nature of your mortgage query.
Previous
Next
Where is the property located?
Previous
Next

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01534 282262

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01481 703809

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01624 637676

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

00350 200 14477

Lines are open Monday to Friday 9am - 5pm UTC (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

Get in touch with our international mortgage team

Request a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

Phone the international mortgage team

Call us to speak to a member of our international mortgage team.

  • Dedicated broker line: +44 1624 632444
  • Existing mortgage borrowers: +44 1624 632323
  • New borrowers (Buy to Let only): +44 1624 632345

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back
Where is the property located?
Previous
Next

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01534 282262

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01481 703809

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01624 637676

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

00350 200 14477

Lines are open Monday to Friday 9am - 5pm UTC (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

Get in touch with our international mortgage team

Request a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

Phone the international mortgage team

Call us to speak to a member of our international mortgage team.

  • Dedicated broker line: +44 1624 632444
  • Existing mortgage borrowers: +44 1624 632323
  • New borrowers (Buy to Let only): +44 1624 632345

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back
Where is the property located?
Previous
Next

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01534 282262

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01481 703809

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01624 637676

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

00350 200 14477

Lines are open Monday to Friday 9am - 5pm UTC (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

Get in touch with our international mortgage team

Request a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

Phone the international mortgage team

Call us to speak to a member of our international mortgage team.

  • Dedicated broker line: +44 1624 632444
  • Existing mortgage borrowers: +44 1624 632323
  • New borrowers (Buy to Let only): +44 1624 632345

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back
In what location are you looking at properties?
Previous
Next

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01534 282262

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01481 703809

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01624 637676

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

00350 200 14477

Lines are open Monday to Friday 9am - 5pm UTC (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

Get in touch with our international mortgage team

Request a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

Phone the international mortgage team

Call us to speak to a member of our international mortgage team.

  • Dedicated broker line: +44 1624 632444
  • Existing mortgage borrowers: +44 1624 632323
  • New borrowers (Buy to Let only): +44 1624 632345

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back
Where is the property located?
Previous
Next

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01534 282262

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01481 703809

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

01624 637676

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

You can speak to the mortgage team by...

Requesting a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

or calling us

Speak to a member of our local mortgage team on:

00350 200 14477

Lines are open Monday to Friday 9am - 5pm UTC (except bank holidays). Calls may be recorded.

Previous
Arrange a call back

Get in touch with our international mortgage team

Request a call back

Select the date and time you want us to call you, enter your contact details and our mortgage team will be in touch.

Arrange a call back

 

Phone the international mortgage team

Call us to speak to a member of our international mortgage team.

  • Dedicated broker line: +44 1624 632444
  • Existing mortgage borrowers: +44 1624 632323
  • New borrowers (Buy to Let only): +44 1624 632345

Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.

Previous
Arrange a call back